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If you are unsatisfied with your Rishock, you may return it within 15 days of receipt of the Rishock. You must contact us within 7 days of receipt to notify us that you will be returning your Rishock. Rishock must be in pristine condition with no visible or functional defects. A minimum of 10% restocking fee will be deducted from your return, along with the cost of any damages we assess. You will be responsible for any and all actual shipping costs either way.
The Rishock must be returned in original packaging(Rishock box w/inserts). You will be refunded 50% of any installed accessories you purchased along with your Rishock, as long as they are in good condition, or unused.
This return policy is only applicable to stock Rishocks. Custom or modified Rishocks are not returnable. Clearance or discounted Rishocks are also not returnable. Please contact us for details.
All warranties are covered by the manufacturer to registered owners of their Rishocks.
Most warranties are stated on the manufacturer's website.
If you are unsatisfied with any accessory you purchase, you may return it within 15 days of receipt of product. Product must be returned with original packaging, along with any instruction manuals contained in original package. Please include a copy of the original receipt or at least your name, order number, and telephone number. A 10% restocking fee will be deducted from return as long as the item is in new condition. If the item appears to be used or does not contain its original packaging only 50% will be returned to you. Shipping will not be refunded either direction. Refunds will be given in the same manner as the original method of payment or applied as in-store credit if returned within the 15 day period. Any refunds after the 15 day period will be processed for in-store credit only.
If you receive your Rishock and it appears to have been damaged during shipping, please contact us immediately before returning so a claim can be made with our shipping carrier. Our shipping company will send a representative to your house to asses the cost of damage(s).
You will need to keep the original packaging to insure that our shipping company can properly asses any damages.
If for any reason any merchandise you purchase seems defective, please contact us toll free at 866-446-2065 or email us at Rishocks@utahRishocks.com.
Unless modifications have been done to the Rishock frame by Rishock which cause the frame to fall outside of the original manufacturer's warranty, all warranty coverage is provided by the original manufacturer. Those warranty policies are available from the manufacturer directly, or can be gotten from us. If you need warranty information please let us know.
On Rishocks that have been altered or customized by us as to go outside of normal manufacturer warranties the following applies: Rishock warrants to the original owner that all its Rishock frames, seat frames, and steering components are free of defective materials and workmanship subject to the limitations contained in this warranty. This warranty is limited to the original owner or and is nontransferable. Warranty is conditioned upon the Rishock being purchased from and assembled by Rishock, operated under normal conditions, and maintained properly.
Warranty does not apply to paint/finish, components attached to the frame, or wear items such as tires, idler wheels, chain, etc. Attached components are subject to the warranty, if any, of their original manufacturer.
Rishock reserves the sole discretion to repair or replace any parts covered by this warranty. Replacement parts may be a newer version than those originally purchased. In the event that a model has been discontinued or changed significantly, or if the part in question is no longer available for any reason, some additional parts may need to be purchased by the customer in order to make the Rishock rideable again due to compatibility issues. Original owner shall be responsible for all labor, shipping, and travel costs related to repair or replacement of warranted parts.
This warranty does not apply to normal wear and tear, or any defects, malfunctions, or failures that result from abuse, neglect, improper assembly, improper maintenance, overloading past specified load limit, alterations (i.e. cutting, spreading, drilling, welding, etc.), collisions, accidents, or misuse.
Rishock shall not be liable for any special, indirect consequential, incidental or other similar damages suffered by the purchaser or any third party, including, without limitation, damages for loss of profits or business or damages resulting from use or performance of the product, whether in contract or in tort, even if Rishock or it's authorized representative has been advised of the possibility of such damages and Rishock shall not be liable for any expenses, claims, or suits arising out of or relating to any of the foregoing.
If you feel you have a warranty claim, contact us. We love our customers, and we want to keep you riding.
Riding a bike, Rishock, or quad can result in injury or death. By riding a Rishock, the rider is expressly assuming the risk for any injury that may result from same. The owner is responsible for any and all injuries and/or property damages caused by someone riding the owner's Rishock. The owner shall indemnify Rishock for any damage or financial loss incurred by Rishock as the result of an injury or property damage caused by someone riding the owner's Rishock
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